01 / SERVICE OVERVIEW

Domiciliary care.
CQC registration.

A clear route from your care model to a prepared application.

For agencies providing personal care in people’s own homes in England. Understand CQC’s requirements, see who does what and compare support for your registration.

Registration from £2,400including VAT · one-off

View packages & fees Speak to a consultant

02 / CQC REGISTRATION REQUIREMENTS

What CQC needs.
Before you apply.

For a new domiciliary care provider applying for Personal care in England. Additional activities or specialist services can require further evidence.

Register the right service and people

You must be registered before providing a regulated activity. Submit the provider application and additional personal care form, plus a Registered Manager application where required. Organisations and partnerships need a registered manager; an individual provider needs one if they will not manage the activity themselves.

Your people must demonstrate the relevant experience, knowledge and suitability, with applicable DBS checks and accurate employment history. Your service model, premises and documents must be consistent and ready for CQC assessment.

SEND WITH YOUR APPLICATION

Applications & core documents

  1. Provider Application
  2. Registered Manager Application, where required
  3. Statement of Purpose
  4. Public and employer liability insurance quote or certificate
  5. Complaints policy / procedures
  6. Consent policy / procedures
  7. Equality, diversity and human rights policy / procedures
  8. Governance and quality assurance policy / procedures
  9. Infection prevention and control policy / procedures
  10. Medicines management and prescribing policy / procedures
  11. Recruitment policy / procedures
  12. Safeguarding policy / procedures

Building control final certificate where your location requires building regulations approval.

DOMICILIARY CARE DOCUMENTS

Evidence specific to your service

  1. Business plan and financial forecast
  2. Evidence of legal occupancy
  3. Service user guides
  4. Staff training plan
  5. Additional form for personal care providers

Domiciliary care agencies are exempt from the separate financial viability statement. The business plan and financial forecast are still required.

Where your service is specialist

Services for autistic people and people with a learning disability also need positive behaviour support and restraint policies, plus the relevant additional application form. Include evidence for any other regulated activities you apply for.

Keep ready for assessment

CQC may request care plans and contracts, staffing structures and rotas, risk assessments and further policies, such as duty of candour, whistleblowing, person-centred care, reportable incidents and risk management. Keep these ready; do not send unrequested documents with the application.

Checked against CQC guidance on 28 October 2026: Core documents ↗ · Domiciliary care checklist ↗ · Application forms and checks ↗

03 / OUR SOLUTION & SERVICE

Our solution & service.

We turn the requirements into a practical registration plan, then prepare the agreed applications and documents for your domiciliary care agency.

APPLICATIONS & CORE DOCUMENTS

A coordinated registration pack

We prepare your provider and applicable Registered Manager applications, Statement of Purpose and initial registration policies using your service details. Your application manager coordinates drafts, amendments and your approval.

Included in registration support

SERVICE-SPECIFIC EVIDENCE

A clear plan for every document

We map the checklist to your proposed service, identify the information needed for your service user guides and staff training plan, and agree who prepares each item. We explain the source evidence you need to supply, including occupancy and insurance documents.

Preparation responsibilities agreed at the outset

BUSINESS PLANNING & POLICIES

The additional support you need

Choose bespoke business planning and financial forecasts, or use suitable documents you already have. Add the operational policy portal for the wider policy library and ongoing updates. We confirm any specialist document needs around your care model.

Package inclusions or separately selected services

ASSESSMENT PREPARATION

Support beyond the first draft

We finalise the agreed pack for submission and support you with subsequent CQC queries. Focused interview Q&A and a video preparatory call are available separately or within Ultimate, helping you explain your service and responsibilities.

CQC-query support included · interview preparation optional

One named application manager. One agreed scope. Stay in touch through WhatsApp and video consultations as we prepare your registration support.

Compare what each package includes ↓

04 / WHO DOES WHAT

Clear responsibilities.

Your agency needs the right evidence. Your agreed scope makes clear who prepares or provides each item.

What will we do?

  • Provider and applicable Registered Manager applications
  • Statement of Purpose and initial registration policies
  • Preparation checklist and coordination through your application manager
  • Business plan, operational policy service or interview preparation when selected
  • Draft reviews, agreed amendments and subsequent CQC-query support

What we need from you?

  • Accurate business details, proposed care model and service user information
  • Manager CV, employment history, qualifications and applicable DBS evidence
  • Relevant premises, legal occupancy and other source evidence
  • Suitable existing documents and information needed for your training plan and service user guides
  • Timely answers, decisions and approval of the drafts
How does this relate to CQC’s supporting documents?

CQC’s domiciliary care checklist includes a business plan and financial forecast, evidence of legal occupancy, service user guides and a staff training plan, alongside the documents all providers must send. Domiciliary care providers also complete the additional personal care form.

We identify the applicable checklist and agree preparation responsibilities. Your care model and any additional activities may require further evidence.

Check CQC’s domiciliary care document list ↗

05 / OUR PROCESS & CLIENT JOURNEY

Our process.
Your client journey.

One coordinated process, with clear moments for your input, review and approval.

  1. 01

    Understand & agree

    Tell us about your agency and existing documents. Agree the support, fees and responsibilities.

  2. 02

    Prepare your drafts

    Your application manager coordinates the information needed and preparation of the agreed documents.

  3. 03

    Review & approve

    Check your drafts, answer clarification questions and approve accurate final documents.

  4. 04

    Finalise & support

    We finalise your pack for submission and support you with subsequent CQC queries.

10 working daysOur preparation target · Start to Finish

Starts when the agreed deposit or full payment is recorded. Paused while awaiting your information or approval; working time is Monday–Friday, 9am–5pm UK time, excluding England/Wales bank holidays. DBS processing, CQC assessment and the registration decision have separate timescales.

06 / WHY CHOOSE 360COMPLIANCE

Expertise you can trust.
Support at every step.

Experienced people, a clear plan and practical support. We take care of the agreed compliance work, so you can focus on your service.

Meet 360Compliance
HAPPY CLIENTS

Supporting care and healthcare providers

Practical registration and compliance support, shaped around each client’s service.

Meet our clients
EXPERIENCE

Founder’s healthcare experience since 2008

Experience across healthcare management and CQC consultancy informs the practical guidance we provide.

ESTABLISHED

360Compliance established in 2016

Specialist support for CQC registration, policies, governance and inspection preparation, brought together in one place.

YOUR POINT OF CONTACT

Dedicated application manager

A named manager coordinates your registration package and keeps your next steps clear.

START TO FINISH

End-to-end support

From planning and document preparation to review and interview readiness, we deliver your agreed support.

STAY CONNECTED

WhatsApp access for every client

Stay in touch with our team for questions, updates and guidance as your work progresses.

Chat with our team
BUILT AROUND YOU

Tailored to your service

Preparation reflects your service model, with suitable existing documents built into the plan.

CLARITY FROM DAY ONE

Clear scope, fees & next steps

We agree deliverables, responsibilities and costs before work begins, so you know what to expect.

HAPPY CLIENTS

Care providers.
Clients we’ve supported.

A selection of organisations we’ve worked with. Select a linked logo to visit their website in a new tab.

View all our clients

Clients 1–6 of 23

07 / PACKAGES & FEES

7Pick a package based on your needs.
Pay only for the support you choose.

Pick and choose based on what you need and the level of service you require. Every package uses the same individual service prices, with the applicable package discount. A custom combination costs no more or less than the same selection in a predefined package.

What you see is what you pay. All prices include VAT. Any optional extras or separately listed charges are agreed with you before you commit.

Four packages compared feature by feature. Prices include VAT.
Your supportCorePlusCompleteUltimate
Best suited toFor providers who already have a business plan. Initial registration policies are included.For providers needing a business plan alongside registration and initial policies.For new providers needing registration, a business plan and ongoing policy access.For providers who also want interview Q&A and a video preparatory call.
Provider and applicable Registered Manager applications✓ Included✓ Included✓ Included✓ Included
Statement of Purpose✓ Included✓ Included✓ Included✓ Included
Initial registration policies✓ Included✓ Included✓ Included✓ Included
Business plan and financial forecast— Not included✓ Included✓ Included✓ Included
Operational policy portal and updates— Not included— Not included✓ Included✓ Included
Interview Q&A and video preparatory call— Not included— Not included— Not included✓ Included
WhatsApp support✓ Included✓ Included✓ Included✓ Included
Dedicated application manager✓ Included✓ Included✓ Included✓ Included
Video consultation anytime✓ Included✓ Included✓ Included✓ Included
Responses to all CQC queries✓ Included✓ Included✓ Included✓ Included
End-to-end registration service✓ Included✓ Included✓ Included✓ Included
Policy subscription minimum termNo subscriptionNo subscription12 months24 months
Package fees
First payment and ongoing fees
£2,400including VAT · one-off
No recurring subscription
Review Core ↗

Was £3,600 incl. VAT

Save £180Including VAT · first payment only
£3,420including VAT · one-off
No recurring subscription
Review Plus ↗

Was £3,840 incl. VAT

Save £360Including VAT · first payment only
£3,480including VAT · first payment
Then £240 / monthfrom month two · 12-month minimum termIncluding VATContinues monthly at the same rate after the minimum term until cancelled.
Review Complete ↗

Was £4,650 incl. VAT

Save £600Including VAT · first payment only
£4,050including VAT · first payment
Then £210 / monthfrom month two · 24-month minimum termIncluding VATContinues monthly at the same rate after the minimum term until cancelled.
Review Ultimate ↗

Initial registration policies are included in Registration. Complete includes a 12-month minimum policy subscription; Ultimate includes a 24-month minimum subscription. Each package shows its specific first-month and ongoing fees. After the minimum term, the subscription continues monthly at the same rate until cancelled. First-month portal fees are already included in the first-payment totals.

Explore 236 policy documents in 12 categories ↓
What should I know about policies and ongoing support?

The policy service is a separate subscription alongside your one-off preparation fee. Initial CQC registration policies are included in Registration, even without a portal subscription. Complete has a 12-month minimum term and Ultimate a 24-month minimum term. Both continue monthly at the same rate after that term until cancelled. Confirm portal access, update arrangements, cancellation notice and access after cancellation in your written agreement before payment.

Every registration package includes WhatsApp support, a dedicated application manager, video consultation anytime, responses to all CQC queries and an end-to-end registration service. The ongoing operational policy subscription and optional interview Q&A with a preparatory call remain separately selectable.

BUILD YOUR OWN PACKAGE

Would you prefer a custom combination?

Select any of these services. The same individual service prices apply, with no additional custom-package fee. Select the exact Plus, Complete or Ultimate combination to receive its package discount automatically.

Already have a business plan or ongoing policy service, or obtaining them elsewhere? Leave those extras out. Initial registration policies are included when you select Registration. Any documents required for your application are still needed, even when you do not buy them from us. Interview preparation remains optional.

Your basket uses the same item prices, eligible package discount and first-month subscription arrangement. Online payment remains unavailable until Stripe is connected and tested.

Explore the operational policy library

YOUR OPERATIONAL POLICY LIBRARY

Which policies help you
run your service?

236policies & supporting documents
12 categories

Explore our social care policy index by category. Select a category to see its documents; select it again to close the list.

When should you arrange your operational policies?

Arrange your operational policies well before your CQC interview, so you and your Registered Manager have time to read the relevant documents, familiarise yourselves with them and understand how they apply to your service.

Registration includes your initial CQC registration policies. The separate Policy Management Portal subscription provides access to the wider operational library and ongoing updates. You can also arrange suitable operational policies elsewhere.

01Governance & qualityOversight, assurance and service standards19documents
  1. 012Aims & Objectives
  2. 041Complaints
  3. 060Display of Performance
  4. 061Document Control
  5. 065Duty of Candour
  6. 088Fit & Proper Persons
  7. 093Fundamental Standards of Care
  8. 096Good Governance
  9. 097Good Practice
  10. 125List of Specified Documents
  11. 126Management of the Service - Policies
  12. 142Monitoring & Review
  13. 145Non-compliances
  14. 147Notifications to CQC
  15. 165Preventive & Corrective Action
  16. 170Quality Auditing
  17. 171Quality Policy
  18. 189Significant Event Toolkit
  19. 217Unannounced Monitoring
02Workforce & recruitmentPeople, roles and professional development35documents
  1. 011Agency Workers Regs
  2. 017Assignment of Care Worker
  3. 025Care Certificate Standards
  4. 037Code of Conduct
  5. 039Comms - Mgmnt & Staff
  6. 052DBS
  7. 059Disciplinary procedure
  8. 064Duties not to be Undertaken
  9. 110Induction Checklist
  10. 115JD - Admin Assistant
  11. 116JD - Care Worker
  12. 117JD - Co-ordinator
  13. 118JD - Deputy Manager
  14. 119JD - Live-in Carer
  15. 120JD - Manager
  16. 121JD - Proprietor
  17. 122JD - Senior Care Worker
  18. 153Performance Appraisals
  19. 169Qual & Training
  20. 176Recruitment policy
  21. 179Right to Search Staff
  22. 188Sickness & Absence Procedure
  23. 198Staff Health
  24. 199Staff ID
  25. 200Staff Meetings
  26. 201Staff Substance Abuse
  27. 202Staff Supervision
  28. 203Staff Training
  29. 204Staffing Levels
  30. 205Stress Management
  31. 208Supplying Staff to NHS
  32. 219Uniforms Dress Codes & Grooming
  33. 225Volunteers
  34. 233Working Time Regs
  35. 235Workplace Bullying
03Safeguarding & protectionRecognising harm and protecting people13documents
  1. 001Abuse from Service User
  2. 021Bogus Workers
  3. 083Financial Irregularities
  4. 095Gifts & Gratuities
  5. 099Harassment from Service User
  6. 158Physical Intervention
  7. 173Recognising and Understanding Abuse
  8. 178Restraint Policy
  9. 212Service User Self-Harm or Suicide Attempt
  10. 214Suspected Self-Neglect
  11. 228Whistleblowing
  12. 229Wilful Neglect of a Service User
  13. 236Zero Tolerance
04Rights, equality & consentDignity, choice, inclusion and capacity24documents
  1. 010Advocacy
  2. 020Best Interests
  3. 056Dignity
  4. 057Disability Discrimination
  5. 062DOLs
  6. 075EQIA
  7. 076Equal Opportunities & Diversity
  8. 077Equal Opportunities Monitoring Form
  9. 078Equality and diversity policy
  10. 080Ethnic Awareness
  11. 106Human Rights Act 1998
  12. 108Independence & Autonomy
  13. 129MCA Assessment & Review
  14. 143Monitoring EO & Diversity
  15. 151Participation Policy
  16. 161Policy on MCA
  17. 166Privacy
  18. 172Race Relations
  19. 177Respect
  20. 187Service User Rights
  21. 193Social Inclusion
  22. 195Social Values Policy
  23. 206SU Consent to Care & Treatment
  24. 216Taking Risks
05Care planning & daily livingPerson-centred support and everyday care20documents
  1. 004Accompanied Holidays for the Service User
  2. 016Assessment of Needs
  3. 018Bed Bathing
  4. 027Care of Teeth & Nails
  5. 028Care Plan
  6. 040Comms - Staff & Service User
  7. 063Dressing & Undressing
  8. 079Escort Duties
  9. 081Expectations of the Care Service
  10. 114Intimate Care
  11. 154Personal Care & Hygiene
  12. 155Personal Planning
  13. 156Person-Centred Care
  14. 186SERVICE USER GUIDE
  15. 196Social Workers Care Managers Assessment
  16. 197Social Workers Care Managers Care Plan
  17. 210Service User Feedback
  18. 223Using Toilet
  19. 226Washing & Bathing
  20. 234Working with Families
06Clinical & specialist careHealth needs, dementia and end-of-life care16documents
  1. 009Advance Directive
  2. 013Alcohol Dependency
  3. 015Anaphylaxis
  4. 029Catheter care
  5. 030Challenging Behaviour
  6. 034Choking Incident
  7. 038Comm with Service User with Dementia
  8. 053Death of a Service User
  9. 054Dementia Knowledge Set
  10. 071End-of-Life Strategy
  11. 107Identity (Dementia Care)
  12. 150Pain Control
  13. 157Person-Centred Dementia Care
  14. 164Prevention of Pressure Sores
  15. 168Promotion of Continence
  16. 213Suspected Hypothermia
07Medicines managementAdministration, storage and medicines records15documents
  1. 005Admin of Ear Drops
  2. 006Admin of Eye Drops
  3. 007Admin of Eye Ointments
  4. 008Admin of Oxygen
  5. 045Controlled Drugs Register
  6. 046Controlled Drugs
  7. 049Covert Medication
  8. 105Homely or Household Remedies
  9. 130Medication - Administration
  10. 131Medication - Errors
  11. 132Medication - General Policy
  12. 133Medication - PRN
  13. 134Medication - Safe Disposal
  14. 135Medication - Safe Storage
  15. 136Medication Administration Record
08Nutrition & food safetyDiet, hydration and nutritional support11documents
  1. 035Choking Prevention
  2. 055Diabetic Care - Diets
  3. 066Dysphagia
  4. 067Eating & Nutrition
  5. 082Feeding
  6. 089Food Allergies & Intolerances
  7. 090Food Preparation
  8. 138Menu Planning
  9. 148Nutritional Support Policy
  10. 152PEG Tube Feeding
  11. 160Planning & Shopping
09Children & young peopleChild-specific care, inclusion and safeguarding12documents
  1. 026Care of Children of the Opposite Sex
  2. 031Child Inclusion Policy
  3. 032Children from Ethnic Minorities
  4. 033Children with Sensory Impairments
  5. 128MCA Assessment & Review - child
  6. 137Medicines - Administration to Child
  7. 139Missing Child
  8. 159Planned Outings for the Child
  9. 183Safeguarding Children - Allegations
  10. 184Safeguarding Children - Internet
  11. 185Safeguarding Children - Principles
  12. 218Unforeseen Absence of Responsible Adult
10Health, safety & premisesSafe environments, equipment and emergencies31documents
  1. 002Accident at work
  2. 003Accidents & Injuries
  3. 019Bed Rails
  4. 022Break-ins & Theft
  5. 023Burst Pipes & Floods
  6. 024Carbon Monoxide Poisoning
  7. 044Contractors On-Site Record
  8. 068E-cigarettes
  9. 084Fire & Damage
  10. 085Fire Drills
  11. 086Fire Risk Assessment
  12. 087First Aid Policy
  13. 092Fuel & Heating
  14. 094Gas Leaks
  15. 100Hazardous Substances
  16. 101Health and Safety policy
  17. 102Heatwave Policy
  18. 127Manual Handling Activities
  19. 162Power Failure
  20. 167Product Data Sheets
  21. 180Safe Use of Hoists
  22. 181Safe Use of RCDs
  23. 182Safe Use of Wheelchairs
  24. 190Slips, Trips & Falls
  25. 191Smoking & Alcohol
  26. 192Smoking Environment
  27. 220Untoward Incidents
  28. 221Use of Private Vehicles
  29. 222Using Electrical Appliances
  30. 224VDU Equipment
  31. 232Working Late or Alone
11Infection prevention & hygieneCleaning, protective equipment and infection risks9documents
  1. 036Cleaning & Housework
  2. 098Handwashing-and-hygiene-protocol
  3. 103HIV-AIDS-policy-clients
  4. 104Home Cleaning Schedule
  5. 111Infection Control Monitoring Form
  6. 124Latex Sensitivity
  7. 140Missing Laundry Form
  8. 144Needlestick injuries protocol
  9. 163PPE
12Operations & informationService delivery, records and business support31documents
  1. 014Amenity Fund Constitution
  2. 042Computer Disposal
  3. 043Confidentiality Policy
  4. 047Co-op with Other Providers
  5. 048Copyright Protection
  6. 050Crisis Management and Service Continuity
  7. 051Data Protection
  8. 058Disclosure Information
  9. 069Electronic Communications
  10. 070Email disclaimer
  11. 072Enquiries
  12. 073Entering & Leaving
  13. 074Environmental policy
  14. 091Fraud & Corruption
  15. 109Inducements & Conflict of Interests
  16. 112Information Security
  17. 113Insurance
  18. 123Key-holding
  19. 141Mobile Phones
  20. 146Non-Response
  21. 149Out-of-Hours Management
  22. 174Records & Access to Personal Files
  23. 175Records kept at Service Users Home
  24. 194Social Media
  25. 207Suppliers & Purchasing
  26. 209Service User Accessing the Internet
  27. 211Service User Monies & Pensions
  28. 215Sustainability Policy
  29. 227Wasted Journeys
  30. 230Wills & Estates
  31. 231Working from temporary locations

The index includes policies, forms, registers, guidance and other supporting documents. Your relevant documents depend on your care model, activities and the people you support; not every item applies to every provider. Original document reference numbers are retained.

Compare packages and policy subscription prices ↑

08 / LET’S TALK

Let’s talk.
About your domiciliary care service.

Tell us where you are in your journey. We’ll help you identify a practical next step before you choose your support.

All times are shown in UK time, including daylight saving changes.

Return to packages & fees ↑Prefer WhatsApp? Talk to a consultant ↗

Your Compliance, Our Expertise, Zero Compromise.