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01 / SERVICE OVERVIEW

Policies & Compliance Portal (2 in 1)
Documents and ongoing support, together.

Practical policies. A portal to keep them working.

Policies & Compliance Portal (2 in 1) combines service-specific documents with access to your compliance library. Documents must match what your team actually does; a subscription does not replace implementation or oversight.

Let’s build your policy support ↗Understand the requirements ↓

02 / REGULATORY CONTEXT

Know what matters.
Prepare with purpose.

What good policies need

  1. Identify the business, document owner, creation date and review date.
  2. Keep documents complete, relevant to your service and consistent with each other.
  3. Use current legal and guidance references with working links.
  4. Make documents accessible to the people who need them, including staff and service users where relevant.
  5. Exclude personal information about service users or the public from application documents.

More than a folder of documents

CQC expects policies to describe your service and be consistent with how it runs. Governance also requires you to monitor quality, act on risks and keep reliable records. Our portal supports access to the agreed library and updates; your managers still need to implement the documents, brief staff and review practice.

Consultancy supports your responsibilities; it does not transfer them.

Official guidance and references

Sources reviewed 29 October 2026. Check the linked guidance for changes and the detail relevant to your service.

CQC: supporting document standards ↗CQC: Regulation 17, good governance ↗

03 / OUR SOLUTION & SERVICE

Your requirements.
A practical plan of support.

01 / AGREED SUPPORT

Tailored policy documents

Adapt the agreed policy content to your activities, service users, leadership and working arrangements.

02 / AGREED SUPPORT

A practical compliance library

Provide the selected portal library of policies, procedures, forms and audits appropriate to your service.

03 / AGREED SUPPORT

Ongoing policy updates

Provide access to ongoing policy updates through the agreed subscription, with amendments within the agreed scope.

04 / AGREED SUPPORT

A clear implementation handover

Review the agreed documents with you and identify the approvals, staff communication and local implementation you need to own.

The social care index below is an example of the available library, not a promise that every document is required or included for every clinic or provider. We confirm your relevant library before you subscribe.

Explore the social care policy library

YOUR OPERATIONAL POLICY LIBRARY

Which policies help you
run your service?

236policies & supporting documents
12 categories

Explore our social care policy index by category. Select a category to see its documents; select it again to close the list.

When should you arrange your operational policies?

Arrange your operational policies well before your CQC interview, so you and your Registered Manager have time to read the relevant documents, familiarise yourselves with them and understand how they apply to your service.

Registration includes your initial CQC registration policies. The separate Policy Management Portal subscription provides access to the wider operational library and ongoing updates. You can also arrange suitable operational policies elsewhere.

01Governance & qualityOversight, assurance and service standards19documents
  1. 012Aims & Objectives
  2. 041Complaints
  3. 060Display of Performance
  4. 061Document Control
  5. 065Duty of Candour
  6. 088Fit & Proper Persons
  7. 093Fundamental Standards of Care
  8. 096Good Governance
  9. 097Good Practice
  10. 125List of Specified Documents
  11. 126Management of the Service - Policies
  12. 142Monitoring & Review
  13. 145Non-compliances
  14. 147Notifications to CQC
  15. 165Preventive & Corrective Action
  16. 170Quality Auditing
  17. 171Quality Policy
  18. 189Significant Event Toolkit
  19. 217Unannounced Monitoring
02Workforce & recruitmentPeople, roles and professional development35documents
  1. 011Agency Workers Regs
  2. 017Assignment of Care Worker
  3. 025Care Certificate Standards
  4. 037Code of Conduct
  5. 039Comms - Mgmnt & Staff
  6. 052DBS
  7. 059Disciplinary procedure
  8. 064Duties not to be Undertaken
  9. 110Induction Checklist
  10. 115JD - Admin Assistant
  11. 116JD - Care Worker
  12. 117JD - Co-ordinator
  13. 118JD - Deputy Manager
  14. 119JD - Live-in Carer
  15. 120JD - Manager
  16. 121JD - Proprietor
  17. 122JD - Senior Care Worker
  18. 153Performance Appraisals
  19. 169Qual & Training
  20. 176Recruitment policy
  21. 179Right to Search Staff
  22. 188Sickness & Absence Procedure
  23. 198Staff Health
  24. 199Staff ID
  25. 200Staff Meetings
  26. 201Staff Substance Abuse
  27. 202Staff Supervision
  28. 203Staff Training
  29. 204Staffing Levels
  30. 205Stress Management
  31. 208Supplying Staff to NHS
  32. 219Uniforms Dress Codes & Grooming
  33. 225Volunteers
  34. 233Working Time Regs
  35. 235Workplace Bullying
03Safeguarding & protectionRecognising harm and protecting people13documents
  1. 001Abuse from Service User
  2. 021Bogus Workers
  3. 083Financial Irregularities
  4. 095Gifts & Gratuities
  5. 099Harassment from Service User
  6. 158Physical Intervention
  7. 173Recognising and Understanding Abuse
  8. 178Restraint Policy
  9. 212Service User Self-Harm or Suicide Attempt
  10. 214Suspected Self-Neglect
  11. 228Whistleblowing
  12. 229Wilful Neglect of a Service User
  13. 236Zero Tolerance
04Rights, equality & consentDignity, choice, inclusion and capacity24documents
  1. 010Advocacy
  2. 020Best Interests
  3. 056Dignity
  4. 057Disability Discrimination
  5. 062DOLs
  6. 075EQIA
  7. 076Equal Opportunities & Diversity
  8. 077Equal Opportunities Monitoring Form
  9. 078Equality and diversity policy
  10. 080Ethnic Awareness
  11. 106Human Rights Act 1998
  12. 108Independence & Autonomy
  13. 129MCA Assessment & Review
  14. 143Monitoring EO & Diversity
  15. 151Participation Policy
  16. 161Policy on MCA
  17. 166Privacy
  18. 172Race Relations
  19. 177Respect
  20. 187Service User Rights
  21. 193Social Inclusion
  22. 195Social Values Policy
  23. 206SU Consent to Care & Treatment
  24. 216Taking Risks
05Care planning & daily livingPerson-centred support and everyday care20documents
  1. 004Accompanied Holidays for the Service User
  2. 016Assessment of Needs
  3. 018Bed Bathing
  4. 027Care of Teeth & Nails
  5. 028Care Plan
  6. 040Comms - Staff & Service User
  7. 063Dressing & Undressing
  8. 079Escort Duties
  9. 081Expectations of the Care Service
  10. 114Intimate Care
  11. 154Personal Care & Hygiene
  12. 155Personal Planning
  13. 156Person-Centred Care
  14. 186SERVICE USER GUIDE
  15. 196Social Workers Care Managers Assessment
  16. 197Social Workers Care Managers Care Plan
  17. 210Service User Feedback
  18. 223Using Toilet
  19. 226Washing & Bathing
  20. 234Working with Families
06Clinical & specialist careHealth needs, dementia and end-of-life care16documents
  1. 009Advance Directive
  2. 013Alcohol Dependency
  3. 015Anaphylaxis
  4. 029Catheter care
  5. 030Challenging Behaviour
  6. 034Choking Incident
  7. 038Comm with Service User with Dementia
  8. 053Death of a Service User
  9. 054Dementia Knowledge Set
  10. 071End-of-Life Strategy
  11. 107Identity (Dementia Care)
  12. 150Pain Control
  13. 157Person-Centred Dementia Care
  14. 164Prevention of Pressure Sores
  15. 168Promotion of Continence
  16. 213Suspected Hypothermia
07Medicines managementAdministration, storage and medicines records15documents
  1. 005Admin of Ear Drops
  2. 006Admin of Eye Drops
  3. 007Admin of Eye Ointments
  4. 008Admin of Oxygen
  5. 045Controlled Drugs Register
  6. 046Controlled Drugs
  7. 049Covert Medication
  8. 105Homely or Household Remedies
  9. 130Medication - Administration
  10. 131Medication - Errors
  11. 132Medication - General Policy
  12. 133Medication - PRN
  13. 134Medication - Safe Disposal
  14. 135Medication - Safe Storage
  15. 136Medication Administration Record
08Nutrition & food safetyDiet, hydration and nutritional support11documents
  1. 035Choking Prevention
  2. 055Diabetic Care - Diets
  3. 066Dysphagia
  4. 067Eating & Nutrition
  5. 082Feeding
  6. 089Food Allergies & Intolerances
  7. 090Food Preparation
  8. 138Menu Planning
  9. 148Nutritional Support Policy
  10. 152PEG Tube Feeding
  11. 160Planning & Shopping
09Children & young peopleChild-specific care, inclusion and safeguarding12documents
  1. 026Care of Children of the Opposite Sex
  2. 031Child Inclusion Policy
  3. 032Children from Ethnic Minorities
  4. 033Children with Sensory Impairments
  5. 128MCA Assessment & Review - child
  6. 137Medicines - Administration to Child
  7. 139Missing Child
  8. 159Planned Outings for the Child
  9. 183Safeguarding Children - Allegations
  10. 184Safeguarding Children - Internet
  11. 185Safeguarding Children - Principles
  12. 218Unforeseen Absence of Responsible Adult
10Health, safety & premisesSafe environments, equipment and emergencies31documents
  1. 002Accident at work
  2. 003Accidents & Injuries
  3. 019Bed Rails
  4. 022Break-ins & Theft
  5. 023Burst Pipes & Floods
  6. 024Carbon Monoxide Poisoning
  7. 044Contractors On-Site Record
  8. 068E-cigarettes
  9. 084Fire & Damage
  10. 085Fire Drills
  11. 086Fire Risk Assessment
  12. 087First Aid Policy
  13. 092Fuel & Heating
  14. 094Gas Leaks
  15. 100Hazardous Substances
  16. 101Health and Safety policy
  17. 102Heatwave Policy
  18. 127Manual Handling Activities
  19. 162Power Failure
  20. 167Product Data Sheets
  21. 180Safe Use of Hoists
  22. 181Safe Use of RCDs
  23. 182Safe Use of Wheelchairs
  24. 190Slips, Trips & Falls
  25. 191Smoking & Alcohol
  26. 192Smoking Environment
  27. 220Untoward Incidents
  28. 221Use of Private Vehicles
  29. 222Using Electrical Appliances
  30. 224VDU Equipment
  31. 232Working Late or Alone
11Infection prevention & hygieneCleaning, protective equipment and infection risks9documents
  1. 036Cleaning & Housework
  2. 098Handwashing-and-hygiene-protocol
  3. 103HIV-AIDS-policy-clients
  4. 104Home Cleaning Schedule
  5. 111Infection Control Monitoring Form
  6. 124Latex Sensitivity
  7. 140Missing Laundry Form
  8. 144Needlestick injuries protocol
  9. 163PPE
12Operations & informationService delivery, records and business support31documents
  1. 014Amenity Fund Constitution
  2. 042Computer Disposal
  3. 043Confidentiality Policy
  4. 047Co-op with Other Providers
  5. 048Copyright Protection
  6. 050Crisis Management and Service Continuity
  7. 051Data Protection
  8. 058Disclosure Information
  9. 069Electronic Communications
  10. 070Email disclaimer
  11. 072Enquiries
  12. 073Entering & Leaving
  13. 074Environmental policy
  14. 091Fraud & Corruption
  15. 109Inducements & Conflict of Interests
  16. 112Information Security
  17. 113Insurance
  18. 123Key-holding
  19. 141Mobile Phones
  20. 146Non-Response
  21. 149Out-of-Hours Management
  22. 174Records & Access to Personal Files
  23. 175Records kept at Service Users Home
  24. 194Social Media
  25. 207Suppliers & Purchasing
  26. 209Service User Accessing the Internet
  27. 211Service User Monies & Pensions
  28. 215Sustainability Policy
  29. 227Wasted Journeys
  30. 230Wills & Estates
  31. 231Working from temporary locations

The index includes policies, forms, registers, guidance and other supporting documents. Your relevant documents depend on your care model, activities and the people you support; not every item applies to every provider. Original document reference numbers are retained.

Compare packages and policy subscription prices ↑

04 / WHO DOES WHAT

Clear responsibilities.

What will we do?

  • ✓Adapt the agreed policy content to your activities, service users, leadership and working arrangements.
  • ✓Provide the selected portal library of policies, procedures, forms and audits appropriate to your service.
  • ✓Provide access to ongoing policy updates through the agreed subscription, with amendments within the agreed scope.
  • ✓Review the agreed documents with you and identify the approvals, staff communication and local implementation you need to own.

What we need from you?

  • →Your service model, leadership roles and existing policies
  • →The working procedures and systems your team will use
  • →An owner to approve, communicate and implement the documents
  • →Accurate answers, access to the relevant people and timely review and approval.

05 / OUR PROCESS & CLIENT JOURNEY

Our process.
Your client journey.

  1. 01

    Agree your library

    Tell us your provider type, activities, existing documents and priorities.

  2. 02

    Tailor the content

    Provide your business details and working procedures so the agreed documents reflect your service.

  3. 03

    Review & introduce

    Approve the documents, assign owners and make sure your team understands its responsibilities.

  4. 04

    Maintain & apply

    Use portal updates and review your local practice as your service or requirements change.

Preparation dates depend on the agreed scope and receiving your information. Any CQC assessment or decision has a separate timescale.

06 / WHY CHOOSE 360COMPLIANCE

Expertise you can trust.
Support at every step.

Experienced people, a clear plan and practical support. We take care of the agreed compliance work, so you can focus on your service.

Meet 360Compliance
HAPPY CLIENTS

Supporting care and healthcare providers

Practical registration and compliance support, shaped around each client’s service.

Meet our clients
EXPERIENCE

Founder’s healthcare experience since 2008

Experience across healthcare management and CQC consultancy informs the practical guidance we provide.

ESTABLISHED

360Compliance established in 2016

Specialist support for CQC registration, policies, governance and inspection preparation, brought together in one place.

YOUR POINT OF CONTACT

Dedicated application manager

A named manager coordinates your registration package and keeps your next steps clear.

START TO FINISH

End-to-end support

From planning and document preparation to review and interview readiness, we deliver your agreed support.

STAY CONNECTED

WhatsApp access for every client

Stay in touch with our team for questions, updates and guidance as your work progresses.

Chat with our team
BUILT AROUND YOU

Tailored to your service

Preparation reflects your service model, with suitable existing documents built into the plan.

CLARITY FROM DAY ONE

Clear scope, fees & next steps

We agree deliverables, responsibilities and costs before work begins, so you know what to expect.

OUR CLIENTS

Care and healthcare.
Experience across the sector.

A selection of organisations we’ve worked with. Select a linked logo to visit their website in a new tab.

View all our clients

Clients 1–6 of 65

07 / SUPPORT & FEES

Pick support based on your needs.
Pay only for the scope you choose.

Keep suitable work you already have. Choose a focused service or combine support around your priorities. We confirm deliverables, fees, VAT and any ongoing term before you commit.

Choose the level of support to discuss
Your needsIncluded in registration supportPolicies & Compliance Portal (2 in 1)
PurposeInitial registration evidenceWider operational policy support
Policy scopeInitial policies in your agreed registration packageSelected service-specific operational library
Forms & auditsOnly where included in the agreed scopeSelected supporting forms and audits
Ongoing portal accessSeparate subscriptionIncluded for the agreed subscription term
UpdatesAgreed application-stage amendmentsOngoing policy updates under your subscription
Your roleCheck and approve accurate documentsApprove, implement, brief staff and review practice

Service prices

What you see is what you pay. All prices include VAT. Any optional extras or separately listed charges are agreed with you before you commit.

Choose the option that fits your service. All prices include VAT. A full breakdown is provided at checkout.

Fees and options
Service optionPrice incl. VATBilling & details
Individual policy or document£24Per document
Outright policy pack£3,600One-off
Portal: 12-month plan£240Per month

12-month contract. No setup fee.

Portal: 24-month plan£210Per month

24-month contract. No setup fee.

Fees cover our agreed consultancy support. Any regulator fees or additional work are confirmed separately. Tell us which option you need when booking your consultation.

View services & current prices ↗Build the right scope with us ↗

08 / LET’S TALK

Let’s talk.
Practical policies. A portal to keep them working.

Practical policies. A portal to keep them working. Tell us what you are planning, what is already in place and where you need help. We’ll discuss a suitable scope before you choose your support.

All times are shown in UK time, including daylight saving changes.

Your Compliance, Our Expertise, Zero Compromise.