CQC REGISTRATION · HOMECARE IN ENGLAND

1Starting a homecare agency?
Need CQC registration support?

Domiciliary Care Services

Prepare your domiciliary care provider and Registered Manager applications with a dedicated application manager. Choose a fixed-price package or build your own around the support you need.

Fixed-price packages · see current prices below

Compare packages ↓Ask a consultant ↗

Consultancy for providers setting up a homecare service.

2Does this service require CQC registration?

Yes. This page covers a domiciliary care agency providing regulated personal care in England.

CQC guidance ↗

YOUR SUPPORT, AT A GLANCE

3What will we do for you?

Your selected package defines the work we prepare. Already have a suitable business plan or policies? You can arrange those yourself and choose only the support you need.

01 / APPLICATIONS

Prepare your applications

Provider and Registered Manager application preparation, where applicable, around your proposed homecare service.

02 / SERVICE MODEL

Describe your service clearly

A Statement of Purpose aligned with your regulated activities, locations and the people you intend to support.

03 / SUPPORTING SERVICES

Add the support you need

Initial CQC registration policies are included in Registration. Add a business plan, ongoing Policy Management Portal subscription or optional interview Q&A with a video preparatory call.

04 / READINESS

Bring the evidence together

Your manager identifies information gaps and coordinates drafts, your review and the agreed final application pack.

Explore the document checklist ↓

PRE-DEFINED PACKAGES

4Which package would
you like to choose?

Every registration package includes end-to-end support. Start with registration and add the services you need. Choose one of four pre-defined packages or create your own package using the same service prices. Eligible combinations receive the same package discount.

What you see is what you pay. All prices include VAT. Any optional extras or separately listed charges are agreed with you before you commit.

PACKAGE 01

Core

For providers who already have a business plan. Initial registration policies are included.

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Included

  • Registration
  • Initial CQC registration policies
  • WhatsApp support
  • Dedicated application manager
  • Video consultation anytime
  • Responses to all CQC queries
  • End-to-end registration service

Not included

  • Business Plan
  • Policy Management Portal
  • Interview Q&A + Video Preparatory Call

PACKAGE 02

Plus

For providers needing a business plan alongside registration and initial policies.

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Included

  • Registration
  • Business Plan
  • Initial CQC registration policies
  • WhatsApp support
  • Dedicated application manager
  • Video consultation anytime
  • Responses to all CQC queries
  • End-to-end registration service

Not included

  • Policy Management Portal
  • Interview Q&A + Video Preparatory Call

PACKAGE 03

Complete

For new providers needing registration, a business plan and ongoing policy access.

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Included

  • Registration
  • Business Plan
  • Policy Management Portal
  • Initial CQC registration policies
  • WhatsApp support
  • Dedicated application manager
  • Video consultation anytime
  • Responses to all CQC queries
  • End-to-end registration service

Not included

  • Interview Q&A + Video Preparatory Call

PACKAGE 04

Ultimate

For providers who also want interview Q&A and a video preparatory call.

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Included

  • Registration
  • Business Plan
  • Policy Management Portal
  • Interview Q&A + Video Preparatory Call
  • Initial CQC registration policies
  • WhatsApp support
  • Dedicated application manager
  • Video consultation anytime
  • Responses to all CQC queries
  • End-to-end registration service

Initial registration policies are included in Registration. Complete includes a 12-month minimum policy subscription; Ultimate includes a 24-month minimum subscription. Each package shows its specific first-month and ongoing fees. After the minimum term, the subscription continues monthly at the same rate until cancelled. First-month portal fees are already included in the first-payment totals.

Explore 236 policy documents in 12 categories ↓
What should I know about policies and ongoing support?

The policy service is a separate subscription alongside your one-off preparation fee. Initial CQC registration policies are included in Registration, even without a portal subscription. Complete has a 12-month minimum term and Ultimate a 24-month minimum term. Both continue monthly at the same rate after that term until cancelled. Confirm portal access, update arrangements, cancellation notice and access after cancellation in your written agreement before payment.

Every registration package includes WhatsApp support, a dedicated application manager, video consultation anytime, responses to all CQC queries and an end-to-end registration service. The ongoing operational policy subscription and optional interview Q&A with a preparatory call remain separately selectable.

BUILD YOUR OWN PACKAGE

Would you prefer a custom combination?

Select any of these services. The same individual service prices apply, with no additional custom-package fee. Select the exact Plus, Complete or Ultimate combination to receive its package discount automatically.

Already have a business plan or ongoing policy service, or obtaining them elsewhere? Leave those extras out. Initial registration policies are included when you select Registration. Any documents required for your application are still needed, even when you do not buy them from us. Interview preparation remains optional.

Your basket uses the same item prices, eligible package discount and first-month subscription arrangement. Online payment remains unavailable until Stripe is connected and tested.

YOUR OPERATIONAL POLICY LIBRARY

5Which policies help you
run your service?

236policies & supporting documents
12 categories

Explore our social care policy index by category. Select a category to see its documents; select it again to close the list.

When should you arrange your operational policies?

Arrange your operational policies well before your CQC interview, so you and your Registered Manager have time to read the relevant documents, familiarise yourselves with them and understand how they apply to your service.

Registration includes your initial CQC registration policies. The separate Policy Management Portal subscription provides access to the wider operational library and ongoing updates. You can also arrange suitable operational policies elsewhere.

01Governance & qualityOversight, assurance and service standards19documents
  1. 012Aims & Objectives
  2. 041Complaints
  3. 060Display of Performance
  4. 061Document Control
  5. 065Duty of Candour
  6. 088Fit & Proper Persons
  7. 093Fundamental Standards of Care
  8. 096Good Governance
  9. 097Good Practice
  10. 125List of Specified Documents
  11. 126Management of the Service - Policies
  12. 142Monitoring & Review
  13. 145Non-compliances
  14. 147Notifications to CQC
  15. 165Preventive & Corrective Action
  16. 170Quality Auditing
  17. 171Quality Policy
  18. 189Significant Event Toolkit
  19. 217Unannounced Monitoring
02Workforce & recruitmentPeople, roles and professional development35documents
  1. 011Agency Workers Regs
  2. 017Assignment of Care Worker
  3. 025Care Certificate Standards
  4. 037Code of Conduct
  5. 039Comms - Mgmnt & Staff
  6. 052DBS
  7. 059Disciplinary procedure
  8. 064Duties not to be Undertaken
  9. 110Induction Checklist
  10. 115JD - Admin Assistant
  11. 116JD - Care Worker
  12. 117JD - Co-ordinator
  13. 118JD - Deputy Manager
  14. 119JD - Live-in Carer
  15. 120JD - Manager
  16. 121JD - Proprietor
  17. 122JD - Senior Care Worker
  18. 153Performance Appraisals
  19. 169Qual & Training
  20. 176Recruitment policy
  21. 179Right to Search Staff
  22. 188Sickness & Absence Procedure
  23. 198Staff Health
  24. 199Staff ID
  25. 200Staff Meetings
  26. 201Staff Substance Abuse
  27. 202Staff Supervision
  28. 203Staff Training
  29. 204Staffing Levels
  30. 205Stress Management
  31. 208Supplying Staff to NHS
  32. 219Uniforms Dress Codes & Grooming
  33. 225Volunteers
  34. 233Working Time Regs
  35. 235Workplace Bullying
03Safeguarding & protectionRecognising harm and protecting people13documents
  1. 001Abuse from Service User
  2. 021Bogus Workers
  3. 083Financial Irregularities
  4. 095Gifts & Gratuities
  5. 099Harassment from Service User
  6. 158Physical Intervention
  7. 173Recognising and Understanding Abuse
  8. 178Restraint Policy
  9. 212Service User Self-Harm or Suicide Attempt
  10. 214Suspected Self-Neglect
  11. 228Whistleblowing
  12. 229Wilful Neglect of a Service User
  13. 236Zero Tolerance
04Rights, equality & consentDignity, choice, inclusion and capacity24documents
  1. 010Advocacy
  2. 020Best Interests
  3. 056Dignity
  4. 057Disability Discrimination
  5. 062DOLs
  6. 075EQIA
  7. 076Equal Opportunities & Diversity
  8. 077Equal Opportunities Monitoring Form
  9. 078Equality and diversity policy
  10. 080Ethnic Awareness
  11. 106Human Rights Act 1998
  12. 108Independence & Autonomy
  13. 129MCA Assessment & Review
  14. 143Monitoring EO & Diversity
  15. 151Participation Policy
  16. 161Policy on MCA
  17. 166Privacy
  18. 172Race Relations
  19. 177Respect
  20. 187Service User Rights
  21. 193Social Inclusion
  22. 195Social Values Policy
  23. 206SU Consent to Care & Treatment
  24. 216Taking Risks
05Care planning & daily livingPerson-centred support and everyday care20documents
  1. 004Accompanied Holidays for the Service User
  2. 016Assessment of Needs
  3. 018Bed Bathing
  4. 027Care of Teeth & Nails
  5. 028Care Plan
  6. 040Comms - Staff & Service User
  7. 063Dressing & Undressing
  8. 079Escort Duties
  9. 081Expectations of the Care Service
  10. 114Intimate Care
  11. 154Personal Care & Hygiene
  12. 155Personal Planning
  13. 156Person-Centred Care
  14. 186SERVICE USER GUIDE
  15. 196Social Workers Care Managers Assessment
  16. 197Social Workers Care Managers Care Plan
  17. 210Service User Feedback
  18. 223Using Toilet
  19. 226Washing & Bathing
  20. 234Working with Families
06Clinical & specialist careHealth needs, dementia and end-of-life care16documents
  1. 009Advance Directive
  2. 013Alcohol Dependency
  3. 015Anaphylaxis
  4. 029Catheter care
  5. 030Challenging Behaviour
  6. 034Choking Incident
  7. 038Comm with Service User with Dementia
  8. 053Death of a Service User
  9. 054Dementia Knowledge Set
  10. 071End-of-Life Strategy
  11. 107Identity (Dementia Care)
  12. 150Pain Control
  13. 157Person-Centred Dementia Care
  14. 164Prevention of Pressure Sores
  15. 168Promotion of Continence
  16. 213Suspected Hypothermia
07Medicines managementAdministration, storage and medicines records15documents
  1. 005Admin of Ear Drops
  2. 006Admin of Eye Drops
  3. 007Admin of Eye Ointments
  4. 008Admin of Oxygen
  5. 045Controlled Drugs Register
  6. 046Controlled Drugs
  7. 049Covert Medication
  8. 105Homely or Household Remedies
  9. 130Medication - Administration
  10. 131Medication - Errors
  11. 132Medication - General Policy
  12. 133Medication - PRN
  13. 134Medication - Safe Disposal
  14. 135Medication - Safe Storage
  15. 136Medication Administration Record
08Nutrition & food safetyDiet, hydration and nutritional support11documents
  1. 035Choking Prevention
  2. 055Diabetic Care - Diets
  3. 066Dysphagia
  4. 067Eating & Nutrition
  5. 082Feeding
  6. 089Food Allergies & Intolerances
  7. 090Food Preparation
  8. 138Menu Planning
  9. 148Nutritional Support Policy
  10. 152PEG Tube Feeding
  11. 160Planning & Shopping
09Children & young peopleChild-specific care, inclusion and safeguarding12documents
  1. 026Care of Children of the Opposite Sex
  2. 031Child Inclusion Policy
  3. 032Children from Ethnic Minorities
  4. 033Children with Sensory Impairments
  5. 128MCA Assessment & Review - child
  6. 137Medicines - Administration to Child
  7. 139Missing Child
  8. 159Planned Outings for the Child
  9. 183Safeguarding Children - Allegations
  10. 184Safeguarding Children - Internet
  11. 185Safeguarding Children - Principles
  12. 218Unforeseen Absence of Responsible Adult
10Health, safety & premisesSafe environments, equipment and emergencies31documents
  1. 002Accident at work
  2. 003Accidents & Injuries
  3. 019Bed Rails
  4. 022Break-ins & Theft
  5. 023Burst Pipes & Floods
  6. 024Carbon Monoxide Poisoning
  7. 044Contractors On-Site Record
  8. 068E-cigarettes
  9. 084Fire & Damage
  10. 085Fire Drills
  11. 086Fire Risk Assessment
  12. 087First Aid Policy
  13. 092Fuel & Heating
  14. 094Gas Leaks
  15. 100Hazardous Substances
  16. 101Health and Safety policy
  17. 102Heatwave Policy
  18. 127Manual Handling Activities
  19. 162Power Failure
  20. 167Product Data Sheets
  21. 180Safe Use of Hoists
  22. 181Safe Use of RCDs
  23. 182Safe Use of Wheelchairs
  24. 190Slips, Trips & Falls
  25. 191Smoking & Alcohol
  26. 192Smoking Environment
  27. 220Untoward Incidents
  28. 221Use of Private Vehicles
  29. 222Using Electrical Appliances
  30. 224VDU Equipment
  31. 232Working Late or Alone
11Infection prevention & hygieneCleaning, protective equipment and infection risks9documents
  1. 036Cleaning & Housework
  2. 098Handwashing-and-hygiene-protocol
  3. 103HIV-AIDS-policy-clients
  4. 104Home Cleaning Schedule
  5. 111Infection Control Monitoring Form
  6. 124Latex Sensitivity
  7. 140Missing Laundry Form
  8. 144Needlestick injuries protocol
  9. 163PPE
12Operations & informationService delivery, records and business support31documents
  1. 014Amenity Fund Constitution
  2. 042Computer Disposal
  3. 043Confidentiality Policy
  4. 047Co-op with Other Providers
  5. 048Copyright Protection
  6. 050Crisis Management and Service Continuity
  7. 051Data Protection
  8. 058Disclosure Information
  9. 069Electronic Communications
  10. 070Email disclaimer
  11. 072Enquiries
  12. 073Entering & Leaving
  13. 074Environmental policy
  14. 091Fraud & Corruption
  15. 109Inducements & Conflict of Interests
  16. 112Information Security
  17. 113Insurance
  18. 123Key-holding
  19. 141Mobile Phones
  20. 146Non-Response
  21. 149Out-of-Hours Management
  22. 174Records & Access to Personal Files
  23. 175Records kept at Service Users Home
  24. 194Social Media
  25. 207Suppliers & Purchasing
  26. 209Service User Accessing the Internet
  27. 211Service User Monies & Pensions
  28. 215Sustainability Policy
  29. 227Wasted Journeys
  30. 230Wills & Estates
  31. 231Working from temporary locations

The index includes policies, forms, registers, guidance and other supporting documents. Your relevant documents depend on your care model, activities and the people you support; not every item applies to every provider. Original document reference numbers are retained.

Compare packages and policy subscription prices ↑

YOUR APPLICATION, STEP BY STEP

6How will we do it?

Five clear steps take your service information through review, drafting and approval to a final application pack.

Your dedicated application manager

You will be assigned a dedicated application manager to guide your preparation, clarify outstanding information, coordinate drafts and keep you informed throughout the process.

See what you need to provide ↓
  1. 01You / Complete

    You complete your services form

    Complete the services form we provide during onboarding. Tell us about your provider, proposed Registered Manager, the homecare service you intend to run and any documents you already have.

    Your dedicated application manager coordinates the work01 / 05
  2. 02We / Review and map

    We review and map your service

    Your application manager reviews your information and maps the regulated activities, service types, age ranges, service user bands and specialist needs, locations and relevant management roles. We check that your application and statement of purpose describe the same service.

    Your dedicated application manager coordinates the work02 / 05
  3. 03We / Draft

    We draft your applications and documents

    We draft your provider and Registered Manager applications and the supporting documents in your agreed package, using the information you have supplied. We raise any further questions needed to complete the drafts.

    Your dedicated application manager coordinates the work03 / 05
  4. 04You / Review and approve

    You review and approve the drafts

    You check the applications and supporting documents, confirm that the details are accurate and give us your feedback. We work through the agreed changes with you before you approve the final version.

    Your dedicated application manager coordinates the work04 / 05
  5. 05We / Finalise

    We finalise your application pack

    We finalise the approved forms and supporting documents so your application is ready to submit within 10 working days, from start to finish. The clock pauses while we await your information or review, as explained in the timescale section below.

    Your dedicated application manager coordinates the work05 / 05

Our review follows CQC’s provider application guidance ↗. The services form is supplied during onboarding; an online intake form is not yet enabled on this preview.

YOUR INFORMATION CHECKLIST

7What do you
need to provide?

Your dedicated application manager will explain the details needed and help you work through any gaps. Provide accurate information and use the agreed secure channel for personal documents.

We prepare the applications from your information. You review and approve the completed drafts.

01 / PROVIDER & MANAGER DETAILS

Your basic application information

Provide the business and contact details needed for the provider application, the proposed Registered Manager’s application details, and information about your service, location and management arrangements.

02 / REGISTERED MANAGER’S CV

Your manager’s current CV

Provide an up-to-date CV showing relevant experience, qualifications and employment history. Your application manager will ask about any gaps or further details needed for the application.

03 / DBS

The relevant DBS evidence

Provide the relevant Enhanced DBS certificate details or evidence for the proposed Registered Manager and any other applicants who need a CQC registration DBS check. We will clarify the applicable requirements with you.

CQC’s DBS requirements ↗

As preparation progresses: respond to information requests and review and approve your drafts. Your checklist will also identify any existing policies or other evidence needed for your particular application.

CQC fees, obtaining DBS checks, staffing, premises and third-party charges remain separate unless your written agreement expressly includes them. The 10-working-day target covers our preparation work, not time waiting for a DBS result or CQC’s registration decision.

YOUR PREPARATION TIMESCALE

8When will your
documents be ready?

10working days
Start to Finish

Our target for your agreed registration-document preparation is 10 working days from the agreed deposit or full payment being recorded.

  • Working time is Monday–Friday, 9am–5pm UK time, excluding England/Wales bank holidays.
  • The preparation clock pauses while we await information from you or your review and approval of work we have sent.
  • The clock resumes when your response allows us to continue the work.

This target covers our agreed document preparation, not CQC’s assessment or registration decision. Policy updates continue under your subscription; optional interview coaching is scheduled for when you need it.

EXPLORE THE DETAILS

9Which documents are involved?

Explore the application documents and policies relevant to preparation. Your Registration service includes the initial CQC registration policies alongside the application preparation. The optional portal subscription provides ongoing access and updates.

View the 12 document and checklist items

WHAT’S INCLUDED IN OUR SERVICE

What will we do for you?

We prepare the application forms and agreed supporting documents around your agency and CQC’s published requirements. Initial CQC registration policies are included in the £2,400 VAT-inclusive Registration service. Your business plan and optional interview preparation are separate services; the portal subscription covers ongoing access and updates.

Your additional checklist brings the remaining evidence and service-specific requirements together, so you know what to provide from preparation through submission.

Initial policies are included in Registration. Choose a business plan if you need one from us, and a portal subscription if you want ongoing policy access and updates. Interview preparation with us is optional.

Choose your services ↓
  1. 01Provider registration

    Provider Application Form

    We prepare the application for the organisation or individual legally responsible for carrying on the regulated activities.

    Prepared around your homecare service01 / 12
  2. 02Management registration

    Registered Manager Application Form

    We prepare the related application for the person responsible for the day-to-day management of the regulated service, where a manager application is required.

    Prepared around your homecare service02 / 12
  3. 03Your service model

    Statement of Purpose

    We set out your service, regulated activities, locations and the people your agency will support.

    Prepared around your homecare service03 / 12
  4. 04Listening and responding

    Complaints Policy

    We explain how complaints will be received, managed and resolved by your service.

    Prepared around your homecare service04 / 12
  5. 05Consent and capacity

    Consent Policy and Procedure

    We set out how valid consent and mental capacity decisions will be managed.

    Prepared around your homecare service05 / 12
  6. 06Rights and respect

    Equality, Diversity & Human Rights Policy

    We describe how your service will protect equality, dignity and individual rights.

    Prepared around your homecare service06 / 12
  7. 07Oversight and improvement

    Governance & Quality Assurance Policy

    We explain how you will monitor quality, risks and service performance.

    Prepared around your homecare service07 / 12
  8. 08Safe care

    Infection Prevention & Control Policy

    We set out how infection risks will be prevented and managed in your care model.

    Prepared around your homecare service08 / 12
  9. 09Medicines safety

    Medicines Management Policy

    We explain how medicines will be handled and managed safely, including prescribing responsibilities where relevant to your service.

    Prepared around your homecare service09 / 12
  10. 10Safe staffing

    Recruitment Policy

    We set out how your agency will recruit suitable staff and check their suitability for their roles.

    Prepared around your homecare service10 / 12
  11. 11Protecting people

    Safeguarding Policy

    We explain how your service will protect people from abuse and neglect and respond to concerns.

    Prepared around your homecare service11 / 12
  12. 12Your preparation checklist

    Additional Checklist

    We bring together the information and evidence you need to provide to CQC, from the start of preparation through submission.

    Prepared around your homecare service12 / 12

What does the additional checklist cover?

We check the homecare-specific documents and evidence for your application, including your business plan and forecast, personal care additional form, service user guides, staff training plan, occupancy evidence, insurance and relevant DBS checks. We identify what we prepare and what you need to obtain or supply.

Requirements are checked against your service and application type; the checklist supports the required documents rather than replacing them.

CQC supporting documents ↗CQC homecare documents ↗

NEW TO HOMECARE?

10What does domiciliary care involve?

Read the explanation and an everyday example

UNDERSTAND THE SERVICE

What is domiciliary care?

Domiciliary care—also called homecare—is care and support delivered in a person’s own home. The person stays at home while care workers visit, rather than moving into a care home.

01

Personal care

Visits can include help with washing, dressing, toileting or eating and drinking when someone cannot manage these themselves.

02

Everyday routines

Care visits are planned around the person’s assessed needs and preferences, with clear arrangements for recording and communicating changes.

03

Support at home

Your care model sets out who you will support, the visits your team will deliver and how you will manage the service.

AN EVERYDAY EXAMPLE

What might a day of
homecare look like?

A fictional illustration, not a client story or a prescribed care plan.

Meet Margaret.

Margaret lives in her own bungalow. After a period of illness, she wants to stay at home but needs help with parts of her daily routine. A homecare agency agrees a visiting schedule around her assessed needs and preferences.

  1. Morning

    A comfortable start

    A care worker helps Margaret wash and get dressed, then supports her with breakfast.

  2. Afternoon

    Help with everyday life

    A visit might include collecting shopping and spending time talking with her.

  3. Evening

    Support before bedtime

    A care worker returns to help her use the toilet and change into night clothes.

Margaret receives personal care in her own home. The agency needs to prepare its people, documents and operating arrangements for the service it intends to provide.

OUR SERVICE APPROACH

11Why choose 360Compliance?

01 / SERVICE FIRST

A dedicated application manager

A named application manager guides your preparation, coordinates your documents and helps you resolve outstanding questions about your homecare service.

02 / CLEAR SCOPE

Know what you are buying

See your selected support, one-off fees and policy subscription separately. Confirm deliverables and responsibilities before proceeding.

03 / YOUR CHOICE

Build on what you already have

Use suitable existing documents, arrange services elsewhere or add coaching. Interview preparation with us stays optional.

FREQUENTLY ASKED QUESTIONS

12What else would
you like to know?

Can I use policies or a business plan I already have?

Yes. Leave that service out of your custom package and discuss your existing documents with us. We can discuss suitable existing documents rather than duplicating work. Initial CQC registration policies are included in Registration; you do not need the separate portal subscription to receive those initial policies.

Are initial policies included in Registration?

Yes. The £2,400 VAT-inclusive Registration service includes the initial CQC registration policies. The separate Policy Management Portal subscription is for ongoing access and updates.

Do I have to buy interview preparation?

No. Our interview preparation is optional. Choose it if you would like additional guidance through the Interview Q&A and Video Preparatory Call service.

Does your fee include CQC’s fees?

CQC and third-party charges are separate unless your written proposal explicitly says otherwise. Your basket shows consultancy and subscription items, not every cost of starting an agency.

Does the 10-working-day target include time waiting for me?

No. Time awaiting your information or your review of drafts is paused. The target concerns our agreed preparation work, not CQC’s assessment timescale.

What support do I receive throughout registration?

Every registration package includes WhatsApp support, a dedicated application manager, video consultation anytime and responses to all CQC queries as part of our end-to-end registration service. You review and approve your application documents. Interview Q&A and the Video Preparatory Call are separately selectable; they are different from the consultations included with registration.

Can I pay online or book a meeting?

You can review your services in the store or open the consultation page. Payments and online booking become available after their account connections are completed. You can also contact a consultant using the WhatsApp button below.

TAKE THE NEXT STEP

13How would you
like to go ahead?

Review your package and prices, or ask a consultant on WhatsApp before choosing.

Review my package ↗Consultation options ↗WhatsApp Consultant ↗

Package review is available now. Online payment and appointment booking will be enabled once their account connections are complete.

Your Compliance, Our Expertise, Zero Compromise.