DOMICILIARY CARE & HOMECARE · ENGLAND

1Launch Your Homecare Agency
with Complete CQC Confidence.

Expert, end-to-end CQC registration support for domiciliary care providers in England.

Setting up a new homecare agency means working through CQC standards and detailed documentation. We remove the stress and confusion with end-to-end registration support, preparing your agreed application pack within 10 working days, from start to finish.

Build Your Domiciliary Care Package ↗Speak to a CQC Consultant ↗
✓ Dedicated Application Manager✓ Start to Finish in 10 working days✓ Clear Scope & Fees

The preparation clock starts from the agreed deposit or full payment being recorded. It pauses while we await your information or draft review. CQC’s assessment and decision timescales are separate.

SUPPORT FOR YOUR NEW AGENCY

2Why Domiciliary Care
Providers Choose Us

Start to Finish in 10 working days

We prepare and map your agreed application pack within 10 working days, from start to finish, helping you move towards submission.

Bespoke to Your Care Model

Your Statement of Purpose and policies are built around your service users, care model and operational setup.

No Paying Twice

Already have a suitable business plan or operational policy service? Leave those extras out. Initial registration policies are included in Registration.

Direct Consultant Support

Get a named application manager, WhatsApp support, video consultations and responses to all CQC queries as part of your end-to-end registration service.

PRE-DEFINED PACKAGES

3Clear, Transparent
Packages

Every registration package includes end-to-end support. Start with registration and add the services you need. Choose one of four pre-defined packages or create your own package using the same service prices. Eligible combinations receive the same package discount.

What you see is what you pay. All prices include VAT. Any optional extras or separately listed charges are agreed with you before you commit.

Compare the four registration packages, first payments and ongoing fees
PackageWhat’s includedIdeal forPrice
Core
  • Registration
  • Initial CQC registration policies
For providers who already have a business plan. Initial registration policies are included.

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Plus
  • Registration
  • Business Plan
  • Initial CQC registration policies
For providers needing a business plan alongside registration and initial policies.

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Complete
  • Registration
  • Business Plan
  • Policy Management Portal
  • Initial CQC registration policies
For new providers needing registration, a business plan and ongoing policy access.

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Ultimate
  • Registration
  • Business Plan
  • Policy Management Portal
  • Interview Q&A + Video Preparatory Call
  • Initial CQC registration policies
For providers who also want interview Q&A and a video preparatory call.

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Included in every registration package: Provider and Registered Manager application preparation where applicable, Statement of Purpose, initial registration policies, WhatsApp support, Dedicated application manager, Video consultation anytime, Responses to all CQC queries, End-to-end registration service.

Initial registration policies are included in Registration. Complete includes a 12-month minimum policy subscription; Ultimate includes a 24-month minimum subscription. Each package shows its specific first-month and ongoing fees. After the minimum term, the subscription continues monthly at the same rate until cancelled. First-month portal fees are already included in the first-payment totals.

Explore 236 policy documents in 12 categories ↓
What should I know about policies and ongoing support?

The policy service is a separate subscription alongside your one-off preparation fee. Initial CQC registration policies are included in Registration, even without a portal subscription. Complete has a 12-month minimum term and Ultimate a 24-month minimum term. Both continue monthly at the same rate after that term until cancelled. Confirm portal access, update arrangements, cancellation notice and access after cancellation in your written agreement before payment.

Every registration package includes WhatsApp support, a dedicated application manager, video consultation anytime, responses to all CQC queries and an end-to-end registration service. The ongoing operational policy subscription and optional interview Q&A with a preparatory call remain separately selectable.

BUILD YOUR OWN PACKAGE

Would you prefer a custom combination?

Select any of these services. The same individual service prices apply, with no additional custom-package fee. Select the exact Plus, Complete or Ultimate combination to receive its package discount automatically.

Already have a business plan or ongoing policy service, or obtaining them elsewhere? Leave those extras out. Initial registration policies are included when you select Registration. Any documents required for your application are still needed, even when you do not buy them from us. Interview preparation remains optional.

Your basket uses the same item prices, eligible package discount and first-month subscription arrangement. Online payment remains unavailable until Stripe is connected and tested.

FROM YOUR INFORMATION TO YOUR APPLICATION PACK

45 Simple Steps
to Your CQC Submission

  1. 1

    Tell Us About Your Agency

    Complete our onboarding questionnaire with details about your proposed Registered Manager and service scope.

  2. 2

    We Map Your Service

    Your application manager reviews your details against CQC regulated activities, age groups and care needs.

  3. 3

    We Draft Your Documents

    We prepare your Provider Application, Registered Manager Application where required, Statement of Purpose and agreed supporting evidence.

  4. 4

    You Review & Approve

    We walk you through the drafts, work through your feedback and make agreed adjustments before your approval.

  5. 5

    Final Submission Pack

    You receive your final application pack ready for submission. We continue to respond to CQC queries as part of your registration support.

YOUR STARTING CHECKLIST

5What You Need
to Get Started

To keep your preparation on track, your dedicated application manager will collect:

Business & Management Details

Your legal entity details, premises address, proposed key roles and the service you intend to provide.

Registered Manager’s CV

Detailed employment history, relevant care qualifications and experience.

Relevant Enhanced DBS Evidence

The applicable Enhanced DBS certificate details or evidence for applicants who need a CQC registration check. Your manager will explain which checks apply.

Working time is Monday–Friday, 9am–5pm UK time, excluding England/Wales bank holidays. Waiting for your information or approval is paused. DBS processing and CQC’s decision are outside our preparation target.

YOUR OPERATIONAL POLICY LIBRARY

6Which policies help you
run your service?

236policies & supporting documents
12 categories

Explore our social care policy index by category. Select a category to see its documents; select it again to close the list.

When should you arrange your operational policies?

Arrange your operational policies well before your CQC interview, so you and your Registered Manager have time to read the relevant documents, familiarise yourselves with them and understand how they apply to your service.

Registration includes your initial CQC registration policies. The separate Policy Management Portal subscription provides access to the wider operational library and ongoing updates. You can also arrange suitable operational policies elsewhere.

01Governance & qualityOversight, assurance and service standards19documents
  1. 012Aims & Objectives
  2. 041Complaints
  3. 060Display of Performance
  4. 061Document Control
  5. 065Duty of Candour
  6. 088Fit & Proper Persons
  7. 093Fundamental Standards of Care
  8. 096Good Governance
  9. 097Good Practice
  10. 125List of Specified Documents
  11. 126Management of the Service - Policies
  12. 142Monitoring & Review
  13. 145Non-compliances
  14. 147Notifications to CQC
  15. 165Preventive & Corrective Action
  16. 170Quality Auditing
  17. 171Quality Policy
  18. 189Significant Event Toolkit
  19. 217Unannounced Monitoring
02Workforce & recruitmentPeople, roles and professional development35documents
  1. 011Agency Workers Regs
  2. 017Assignment of Care Worker
  3. 025Care Certificate Standards
  4. 037Code of Conduct
  5. 039Comms - Mgmnt & Staff
  6. 052DBS
  7. 059Disciplinary procedure
  8. 064Duties not to be Undertaken
  9. 110Induction Checklist
  10. 115JD - Admin Assistant
  11. 116JD - Care Worker
  12. 117JD - Co-ordinator
  13. 118JD - Deputy Manager
  14. 119JD - Live-in Carer
  15. 120JD - Manager
  16. 121JD - Proprietor
  17. 122JD - Senior Care Worker
  18. 153Performance Appraisals
  19. 169Qual & Training
  20. 176Recruitment policy
  21. 179Right to Search Staff
  22. 188Sickness & Absence Procedure
  23. 198Staff Health
  24. 199Staff ID
  25. 200Staff Meetings
  26. 201Staff Substance Abuse
  27. 202Staff Supervision
  28. 203Staff Training
  29. 204Staffing Levels
  30. 205Stress Management
  31. 208Supplying Staff to NHS
  32. 219Uniforms Dress Codes & Grooming
  33. 225Volunteers
  34. 233Working Time Regs
  35. 235Workplace Bullying
03Safeguarding & protectionRecognising harm and protecting people13documents
  1. 001Abuse from Service User
  2. 021Bogus Workers
  3. 083Financial Irregularities
  4. 095Gifts & Gratuities
  5. 099Harassment from Service User
  6. 158Physical Intervention
  7. 173Recognising and Understanding Abuse
  8. 178Restraint Policy
  9. 212Service User Self-Harm or Suicide Attempt
  10. 214Suspected Self-Neglect
  11. 228Whistleblowing
  12. 229Wilful Neglect of a Service User
  13. 236Zero Tolerance
04Rights, equality & consentDignity, choice, inclusion and capacity24documents
  1. 010Advocacy
  2. 020Best Interests
  3. 056Dignity
  4. 057Disability Discrimination
  5. 062DOLs
  6. 075EQIA
  7. 076Equal Opportunities & Diversity
  8. 077Equal Opportunities Monitoring Form
  9. 078Equality and diversity policy
  10. 080Ethnic Awareness
  11. 106Human Rights Act 1998
  12. 108Independence & Autonomy
  13. 129MCA Assessment & Review
  14. 143Monitoring EO & Diversity
  15. 151Participation Policy
  16. 161Policy on MCA
  17. 166Privacy
  18. 172Race Relations
  19. 177Respect
  20. 187Service User Rights
  21. 193Social Inclusion
  22. 195Social Values Policy
  23. 206SU Consent to Care & Treatment
  24. 216Taking Risks
05Care planning & daily livingPerson-centred support and everyday care20documents
  1. 004Accompanied Holidays for the Service User
  2. 016Assessment of Needs
  3. 018Bed Bathing
  4. 027Care of Teeth & Nails
  5. 028Care Plan
  6. 040Comms - Staff & Service User
  7. 063Dressing & Undressing
  8. 079Escort Duties
  9. 081Expectations of the Care Service
  10. 114Intimate Care
  11. 154Personal Care & Hygiene
  12. 155Personal Planning
  13. 156Person-Centred Care
  14. 186SERVICE USER GUIDE
  15. 196Social Workers Care Managers Assessment
  16. 197Social Workers Care Managers Care Plan
  17. 210Service User Feedback
  18. 223Using Toilet
  19. 226Washing & Bathing
  20. 234Working with Families
06Clinical & specialist careHealth needs, dementia and end-of-life care16documents
  1. 009Advance Directive
  2. 013Alcohol Dependency
  3. 015Anaphylaxis
  4. 029Catheter care
  5. 030Challenging Behaviour
  6. 034Choking Incident
  7. 038Comm with Service User with Dementia
  8. 053Death of a Service User
  9. 054Dementia Knowledge Set
  10. 071End-of-Life Strategy
  11. 107Identity (Dementia Care)
  12. 150Pain Control
  13. 157Person-Centred Dementia Care
  14. 164Prevention of Pressure Sores
  15. 168Promotion of Continence
  16. 213Suspected Hypothermia
07Medicines managementAdministration, storage and medicines records15documents
  1. 005Admin of Ear Drops
  2. 006Admin of Eye Drops
  3. 007Admin of Eye Ointments
  4. 008Admin of Oxygen
  5. 045Controlled Drugs Register
  6. 046Controlled Drugs
  7. 049Covert Medication
  8. 105Homely or Household Remedies
  9. 130Medication - Administration
  10. 131Medication - Errors
  11. 132Medication - General Policy
  12. 133Medication - PRN
  13. 134Medication - Safe Disposal
  14. 135Medication - Safe Storage
  15. 136Medication Administration Record
08Nutrition & food safetyDiet, hydration and nutritional support11documents
  1. 035Choking Prevention
  2. 055Diabetic Care - Diets
  3. 066Dysphagia
  4. 067Eating & Nutrition
  5. 082Feeding
  6. 089Food Allergies & Intolerances
  7. 090Food Preparation
  8. 138Menu Planning
  9. 148Nutritional Support Policy
  10. 152PEG Tube Feeding
  11. 160Planning & Shopping
09Children & young peopleChild-specific care, inclusion and safeguarding12documents
  1. 026Care of Children of the Opposite Sex
  2. 031Child Inclusion Policy
  3. 032Children from Ethnic Minorities
  4. 033Children with Sensory Impairments
  5. 128MCA Assessment & Review - child
  6. 137Medicines - Administration to Child
  7. 139Missing Child
  8. 159Planned Outings for the Child
  9. 183Safeguarding Children - Allegations
  10. 184Safeguarding Children - Internet
  11. 185Safeguarding Children - Principles
  12. 218Unforeseen Absence of Responsible Adult
10Health, safety & premisesSafe environments, equipment and emergencies31documents
  1. 002Accident at work
  2. 003Accidents & Injuries
  3. 019Bed Rails
  4. 022Break-ins & Theft
  5. 023Burst Pipes & Floods
  6. 024Carbon Monoxide Poisoning
  7. 044Contractors On-Site Record
  8. 068E-cigarettes
  9. 084Fire & Damage
  10. 085Fire Drills
  11. 086Fire Risk Assessment
  12. 087First Aid Policy
  13. 092Fuel & Heating
  14. 094Gas Leaks
  15. 100Hazardous Substances
  16. 101Health and Safety policy
  17. 102Heatwave Policy
  18. 127Manual Handling Activities
  19. 162Power Failure
  20. 167Product Data Sheets
  21. 180Safe Use of Hoists
  22. 181Safe Use of RCDs
  23. 182Safe Use of Wheelchairs
  24. 190Slips, Trips & Falls
  25. 191Smoking & Alcohol
  26. 192Smoking Environment
  27. 220Untoward Incidents
  28. 221Use of Private Vehicles
  29. 222Using Electrical Appliances
  30. 224VDU Equipment
  31. 232Working Late or Alone
11Infection prevention & hygieneCleaning, protective equipment and infection risks9documents
  1. 036Cleaning & Housework
  2. 098Handwashing-and-hygiene-protocol
  3. 103HIV-AIDS-policy-clients
  4. 104Home Cleaning Schedule
  5. 111Infection Control Monitoring Form
  6. 124Latex Sensitivity
  7. 140Missing Laundry Form
  8. 144Needlestick injuries protocol
  9. 163PPE
12Operations & informationService delivery, records and business support31documents
  1. 014Amenity Fund Constitution
  2. 042Computer Disposal
  3. 043Confidentiality Policy
  4. 047Co-op with Other Providers
  5. 048Copyright Protection
  6. 050Crisis Management and Service Continuity
  7. 051Data Protection
  8. 058Disclosure Information
  9. 069Electronic Communications
  10. 070Email disclaimer
  11. 072Enquiries
  12. 073Entering & Leaving
  13. 074Environmental policy
  14. 091Fraud & Corruption
  15. 109Inducements & Conflict of Interests
  16. 112Information Security
  17. 113Insurance
  18. 123Key-holding
  19. 141Mobile Phones
  20. 146Non-Response
  21. 149Out-of-Hours Management
  22. 174Records & Access to Personal Files
  23. 175Records kept at Service Users Home
  24. 194Social Media
  25. 207Suppliers & Purchasing
  26. 209Service User Accessing the Internet
  27. 211Service User Monies & Pensions
  28. 215Sustainability Policy
  29. 227Wasted Journeys
  30. 230Wills & Estates
  31. 231Working from temporary locations

The index includes policies, forms, registers, guidance and other supporting documents. Your relevant documents depend on your care model, activities and the people you support; not every item applies to every provider. Original document reference numbers are retained.

Compare packages and policy subscription prices ↑

BEFORE YOU BEGIN

7Frequently Asked
Questions

Are registration policies included?

Yes. Core and every higher registration package include initial CQC registration policies. The separate Policy Management Portal provides the wider operational library and ongoing updates.

Can I use a business plan or policies I already have?

Yes. Choose only the extra services you need. We discuss the suitability of your existing documents within your agreed scope; application requirements still apply.

How do the subscription terms work?

Complete has a 12-month minimum term and Ultimate a 24-month minimum term. Each has its own first-month and ongoing rate, shown in the price comparison. Both continue monthly at the same rate after the minimum term until cancelled.

Does the 10-day target mean I will be registered in 10 days?

No. It is our target for active document preparation from your recorded agreed payment. Client information and review waits are paused. CQC controls its assessment and registration decision.

Is interview preparation included in every package?

General video consultations are included with registration. The Interview Q&A and Video Preparatory Call are an additional selected service, included in Ultimate or added through the custom builder.

Can I pay or book online now?

You can review a package and its prices. Payments and booking are not active until the account connections and tests are complete. You can contact a consultant on WhatsApp.

TAKE THE NEXT STEP

8Ready to Launch
Your Homecare Agency?

Talk to a CQC registration specialist today or build your package online.

Build My Package Online ↗Chat with Us on WhatsApp ↗

Package review is available now. Payments and appointment booking await account connection.

Your Compliance, Our Expertise, Zero Compromise.