PERSONAL CARE AT HOME · ENGLAND

1.Domiciliary Care
CQC Registration

End-to-end application preparation and registration support for providers setting up a domiciliary care service in England.

Understand what CQC expects, see exactly what we prepare and choose a package around the support you need.

Fixed-price packages · see current prices below

View packages & prices ↓Ask a consultant ↗

UNDERSTAND THE REQUIREMENTS

2.What does CQC require
for your homecare registration?

Your application, documents and evidence need to describe the same proposed service. The checklist depends on your activities, service users and application type.

Applications & service description

Provider and applicable Registered Manager applications, together with a Statement of Purpose.

Initial registration policies

The relevant policies explaining how your agency will operate safely and be managed.

Homecare supporting evidence

A business plan and forecast, legal occupancy evidence, service user guides, staff training plan and the additional personal care form.

People & specialist needs

Relevant manager and applicant evidence, plus additional documents where your intended service or client group requires them.

Which initial policies and additional evidence should I consider?

The named policy list and additional documents are set out in the service mapping below. View the policy and document lists ↓

Some documents must accompany your application; others should be ready if CQC requests them. Your application manager identifies the relevant checklist. This page covers homecare personal care; other service types and regulated activities need their own applicable lists.

CQC homecare requirements ↗CQC personal care registration guidance ↗

FROM REQUIREMENT TO DELIVERABLE

3.What will we prepare
and handle for you?

See how our support connects to the requirements above. The evidence your agency needs is different from the services you choose to buy from us.

What is required, what we do and who supplies it
RequirementOur deliverable or supportIncluded or supplied by
Application formsPrepare the Provider and applicable Registered Manager applications from your service and management information.Included in your packageIncluded in Registration
Statement of PurposeDescribe your activities, service users, locations and management arrangements consistently.Included in your packageIncluded in Registration
Initial registration policies

Prepare these initial policies around your domiciliary care model:

  • Complaints policy
  • Consent policy and procedure
  • Equality, diversity and human rights policy
  • Governance and quality assurance policies
  • Infection prevention and control policy
  • Medicines management and prescribing policy (including transportation of patient medication)
  • Recruitment policy
  • Safeguarding policy and procedure
Specialist homecare: autism and learning disability

Where your service specialises in supporting autistic people and people with a learning disability, CQC additionally lists:

  • Positive behaviour support policy
  • Restraint policy

The relevant specialist additional application form is also needed. Your service model determines applicability; confirm the document scope with your application manager.

CQC’s initial document list ↗
Included in your packageInitial registration policies included; specialist scope confirmed for your model
Additional Documents CQC may ask you to send

For homecare personal-care applications, keep these ready for a request during assessment:

  • Duty of candour policy
  • Freedom to speak up / Whistleblowing / Confidential reporting policy
  • List of risk assessments
  • Person centred care planning policy (PCCPP)
  • Reportable incidents policy
  • Risk management policy
  • Sample care contract
  • Sample care plan
  • Staffing structure and rotas

Do not send these automatically with the initial application. CQC may ask for further evidence relevant to your service.

CQC’s homecare document guidance ↗
Provided by youProvide suitable existing evidenceAdd this serviceOr agree preparation through your selected policy service and scope
Business plan & financial forecastPrepare these when selected, or discuss the suitable documents you already have.Add this serviceAdd our Business Plan serviceProvided by youOr provide your own business plan and forecast
DBS, premises & other source evidenceIdentify what you need to obtain or supply through your preparation checklist.Provided by youYou obtain and provide the evidence
Service user guides, training plan & further evidenceIdentify applicable items and agree who prepares each one before work starts.Provided by youProvide your existing information and evidence; we agree responsibility for preparing any further documents in your scope
CQC clarification requestsRespond to CQC queries as part of your end-to-end registration support.Included in your packageIncluded with registration support

Included in every registration package

  • ✓ WhatsApp support
  • ✓ Dedicated application manager
  • ✓ Video consultation anytime
  • ✓ Responses to all CQC queries
  • ✓ End-to-end registration service

Why work with 360Compliance?

Your documents are prepared around your care model, your manager coordinates the work, and your scope distinguishes what we prepare from the information you supply. Suitable work you already have can be discussed before choosing extras.

YOUR PART IN THE PROCESS

4.What do you need
to provide?

Business & service details

Legal entity and contact details, your operating address, proposed care model, intended service users and management roles.

Registered Manager information

An up-to-date CV, employment history, relevant qualifications and applicable DBS evidence.

Existing documents & source evidence

Your existing business plan or policies, and relevant premises, insurance or other evidence identified in your checklist.

Your review & decisions

Complete the services form, respond to clarification requests and check and approve drafts so we can finalise accurate documents.

Your manager explains the relevant evidence and agreed secure channel. Obtain the checks and documents applicable to your circumstances; not every applicant needs the same evidence.

YOUR PREPARATION JOURNEY

5.How does it work,
and how long will it take?

  1. 1

    Complete your services form

    Tell us about your agency, proposed manager and documents you already have.

  2. 2

    Review & map your service

    We align your care model, activities, service users and management information.

  3. 3

    Prepare your drafts

    We prepare the applications and supporting documents in your agreed scope.

  4. 4

    Review & approve

    You check the drafts; we work through agreed amendments and your approval.

  5. 5

    Finalise & support

    Your application pack is finalised for submission, with support for subsequent CQC queries.

10working days
Start to Finish

How the delivery clock works

Starts from the agreed deposit or full payment being recorded. Working time is Monday–Friday, 9am–5pm UK time, excluding England/Wales bank holidays.

Paused while we await your information or your review of drafts. Resumes when your response allows work to continue.

This is our document-preparation target. DBS processing, CQC assessment and the registration decision are separate. Interview preparation is scheduled when needed.

PRE-DEFINED PACKAGES

6.Which package suits you, and how much does it cost?

Every registration package includes end-to-end support. Start with registration and add the services you need. Choose one of four pre-defined packages or create your own package using the same service prices. Eligible combinations receive the same package discount.

What you see is what you pay. All prices include VAT. Any optional extras or separately listed charges are agreed with you before you commit.

PACKAGE 01

Core

For providers who already have a business plan. Initial registration policies are included.

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Included

  • Registration
  • Initial CQC registration policies
  • WhatsApp support
  • Dedicated application manager
  • Video consultation anytime
  • Responses to all CQC queries
  • End-to-end registration service

Not included

  • Business Plan
  • Policy Management Portal
  • Interview Q&A + Video Preparatory Call

PACKAGE 02

Plus

For providers needing a business plan alongside registration and initial policies.

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Included

  • Registration
  • Business Plan
  • Initial CQC registration policies
  • WhatsApp support
  • Dedicated application manager
  • Video consultation anytime
  • Responses to all CQC queries
  • End-to-end registration service

Not included

  • Policy Management Portal
  • Interview Q&A + Video Preparatory Call

PACKAGE 03

Complete

For new providers needing registration, a business plan and ongoing policy access.

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Included

  • Registration
  • Business Plan
  • Policy Management Portal
  • Initial CQC registration policies
  • WhatsApp support
  • Dedicated application manager
  • Video consultation anytime
  • Responses to all CQC queries
  • End-to-end registration service

Not included

  • Interview Q&A + Video Preparatory Call

PACKAGE 04

Ultimate

For providers who also want interview Q&A and a video preparatory call.

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Included

  • Registration
  • Business Plan
  • Policy Management Portal
  • Interview Q&A + Video Preparatory Call
  • Initial CQC registration policies
  • WhatsApp support
  • Dedicated application manager
  • Video consultation anytime
  • Responses to all CQC queries
  • End-to-end registration service

Initial registration policies are included in Registration. Complete includes a 12-month minimum policy subscription; Ultimate includes a 24-month minimum subscription. Each package shows its specific first-month and ongoing fees. After the minimum term, the subscription continues monthly at the same rate until cancelled. First-month portal fees are already included in the first-payment totals.

Explore 236 policy documents in 12 categories ↓
What should I know about policies and ongoing support?

The policy service is a separate subscription alongside your one-off preparation fee. Initial CQC registration policies are included in Registration, even without a portal subscription. Complete has a 12-month minimum term and Ultimate a 24-month minimum term. Both continue monthly at the same rate after that term until cancelled. Confirm portal access, update arrangements, cancellation notice and access after cancellation in your written agreement before payment.

Every registration package includes WhatsApp support, a dedicated application manager, video consultation anytime, responses to all CQC queries and an end-to-end registration service. The ongoing operational policy subscription and optional interview Q&A with a preparatory call remain separately selectable.

BUILD YOUR OWN PACKAGE

Would you prefer a custom combination?

Select any of these services. The same individual service prices apply, with no additional custom-package fee. Select the exact Plus, Complete or Ultimate combination to receive its package discount automatically.

Already have a business plan or ongoing policy service, or obtaining them elsewhere? Leave those extras out. Initial registration policies are included when you select Registration. Any documents required for your application are still needed, even when you do not buy them from us. Interview preparation remains optional.

Your basket uses the same item prices, eligible package discount and first-month subscription arrangement. Online payment remains unavailable until Stripe is connected and tested.

Explore the operational policy library · 236 documents in 12 categories

YOUR OPERATIONAL POLICY LIBRARY

Which policies help you
run your service?

236policies & supporting documents
12 categories

Explore our social care policy index by category. Select a category to see its documents; select it again to close the list.

When should you arrange your operational policies?

Arrange your operational policies well before your CQC interview, so you and your Registered Manager have time to read the relevant documents, familiarise yourselves with them and understand how they apply to your service.

Registration includes your initial CQC registration policies. The separate Policy Management Portal subscription provides access to the wider operational library and ongoing updates. You can also arrange suitable operational policies elsewhere.

01Governance & qualityOversight, assurance and service standards19documents
  1. 012Aims & Objectives
  2. 041Complaints
  3. 060Display of Performance
  4. 061Document Control
  5. 065Duty of Candour
  6. 088Fit & Proper Persons
  7. 093Fundamental Standards of Care
  8. 096Good Governance
  9. 097Good Practice
  10. 125List of Specified Documents
  11. 126Management of the Service - Policies
  12. 142Monitoring & Review
  13. 145Non-compliances
  14. 147Notifications to CQC
  15. 165Preventive & Corrective Action
  16. 170Quality Auditing
  17. 171Quality Policy
  18. 189Significant Event Toolkit
  19. 217Unannounced Monitoring
02Workforce & recruitmentPeople, roles and professional development35documents
  1. 011Agency Workers Regs
  2. 017Assignment of Care Worker
  3. 025Care Certificate Standards
  4. 037Code of Conduct
  5. 039Comms - Mgmnt & Staff
  6. 052DBS
  7. 059Disciplinary procedure
  8. 064Duties not to be Undertaken
  9. 110Induction Checklist
  10. 115JD - Admin Assistant
  11. 116JD - Care Worker
  12. 117JD - Co-ordinator
  13. 118JD - Deputy Manager
  14. 119JD - Live-in Carer
  15. 120JD - Manager
  16. 121JD - Proprietor
  17. 122JD - Senior Care Worker
  18. 153Performance Appraisals
  19. 169Qual & Training
  20. 176Recruitment policy
  21. 179Right to Search Staff
  22. 188Sickness & Absence Procedure
  23. 198Staff Health
  24. 199Staff ID
  25. 200Staff Meetings
  26. 201Staff Substance Abuse
  27. 202Staff Supervision
  28. 203Staff Training
  29. 204Staffing Levels
  30. 205Stress Management
  31. 208Supplying Staff to NHS
  32. 219Uniforms Dress Codes & Grooming
  33. 225Volunteers
  34. 233Working Time Regs
  35. 235Workplace Bullying
03Safeguarding & protectionRecognising harm and protecting people13documents
  1. 001Abuse from Service User
  2. 021Bogus Workers
  3. 083Financial Irregularities
  4. 095Gifts & Gratuities
  5. 099Harassment from Service User
  6. 158Physical Intervention
  7. 173Recognising and Understanding Abuse
  8. 178Restraint Policy
  9. 212Service User Self-Harm or Suicide Attempt
  10. 214Suspected Self-Neglect
  11. 228Whistleblowing
  12. 229Wilful Neglect of a Service User
  13. 236Zero Tolerance
04Rights, equality & consentDignity, choice, inclusion and capacity24documents
  1. 010Advocacy
  2. 020Best Interests
  3. 056Dignity
  4. 057Disability Discrimination
  5. 062DOLs
  6. 075EQIA
  7. 076Equal Opportunities & Diversity
  8. 077Equal Opportunities Monitoring Form
  9. 078Equality and diversity policy
  10. 080Ethnic Awareness
  11. 106Human Rights Act 1998
  12. 108Independence & Autonomy
  13. 129MCA Assessment & Review
  14. 143Monitoring EO & Diversity
  15. 151Participation Policy
  16. 161Policy on MCA
  17. 166Privacy
  18. 172Race Relations
  19. 177Respect
  20. 187Service User Rights
  21. 193Social Inclusion
  22. 195Social Values Policy
  23. 206SU Consent to Care & Treatment
  24. 216Taking Risks
05Care planning & daily livingPerson-centred support and everyday care20documents
  1. 004Accompanied Holidays for the Service User
  2. 016Assessment of Needs
  3. 018Bed Bathing
  4. 027Care of Teeth & Nails
  5. 028Care Plan
  6. 040Comms - Staff & Service User
  7. 063Dressing & Undressing
  8. 079Escort Duties
  9. 081Expectations of the Care Service
  10. 114Intimate Care
  11. 154Personal Care & Hygiene
  12. 155Personal Planning
  13. 156Person-Centred Care
  14. 186SERVICE USER GUIDE
  15. 196Social Workers Care Managers Assessment
  16. 197Social Workers Care Managers Care Plan
  17. 210Service User Feedback
  18. 223Using Toilet
  19. 226Washing & Bathing
  20. 234Working with Families
06Clinical & specialist careHealth needs, dementia and end-of-life care16documents
  1. 009Advance Directive
  2. 013Alcohol Dependency
  3. 015Anaphylaxis
  4. 029Catheter care
  5. 030Challenging Behaviour
  6. 034Choking Incident
  7. 038Comm with Service User with Dementia
  8. 053Death of a Service User
  9. 054Dementia Knowledge Set
  10. 071End-of-Life Strategy
  11. 107Identity (Dementia Care)
  12. 150Pain Control
  13. 157Person-Centred Dementia Care
  14. 164Prevention of Pressure Sores
  15. 168Promotion of Continence
  16. 213Suspected Hypothermia
07Medicines managementAdministration, storage and medicines records15documents
  1. 005Admin of Ear Drops
  2. 006Admin of Eye Drops
  3. 007Admin of Eye Ointments
  4. 008Admin of Oxygen
  5. 045Controlled Drugs Register
  6. 046Controlled Drugs
  7. 049Covert Medication
  8. 105Homely or Household Remedies
  9. 130Medication - Administration
  10. 131Medication - Errors
  11. 132Medication - General Policy
  12. 133Medication - PRN
  13. 134Medication - Safe Disposal
  14. 135Medication - Safe Storage
  15. 136Medication Administration Record
08Nutrition & food safetyDiet, hydration and nutritional support11documents
  1. 035Choking Prevention
  2. 055Diabetic Care - Diets
  3. 066Dysphagia
  4. 067Eating & Nutrition
  5. 082Feeding
  6. 089Food Allergies & Intolerances
  7. 090Food Preparation
  8. 138Menu Planning
  9. 148Nutritional Support Policy
  10. 152PEG Tube Feeding
  11. 160Planning & Shopping
09Children & young peopleChild-specific care, inclusion and safeguarding12documents
  1. 026Care of Children of the Opposite Sex
  2. 031Child Inclusion Policy
  3. 032Children from Ethnic Minorities
  4. 033Children with Sensory Impairments
  5. 128MCA Assessment & Review - child
  6. 137Medicines - Administration to Child
  7. 139Missing Child
  8. 159Planned Outings for the Child
  9. 183Safeguarding Children - Allegations
  10. 184Safeguarding Children - Internet
  11. 185Safeguarding Children - Principles
  12. 218Unforeseen Absence of Responsible Adult
10Health, safety & premisesSafe environments, equipment and emergencies31documents
  1. 002Accident at work
  2. 003Accidents & Injuries
  3. 019Bed Rails
  4. 022Break-ins & Theft
  5. 023Burst Pipes & Floods
  6. 024Carbon Monoxide Poisoning
  7. 044Contractors On-Site Record
  8. 068E-cigarettes
  9. 084Fire & Damage
  10. 085Fire Drills
  11. 086Fire Risk Assessment
  12. 087First Aid Policy
  13. 092Fuel & Heating
  14. 094Gas Leaks
  15. 100Hazardous Substances
  16. 101Health and Safety policy
  17. 102Heatwave Policy
  18. 127Manual Handling Activities
  19. 162Power Failure
  20. 167Product Data Sheets
  21. 180Safe Use of Hoists
  22. 181Safe Use of RCDs
  23. 182Safe Use of Wheelchairs
  24. 190Slips, Trips & Falls
  25. 191Smoking & Alcohol
  26. 192Smoking Environment
  27. 220Untoward Incidents
  28. 221Use of Private Vehicles
  29. 222Using Electrical Appliances
  30. 224VDU Equipment
  31. 232Working Late or Alone
11Infection prevention & hygieneCleaning, protective equipment and infection risks9documents
  1. 036Cleaning & Housework
  2. 098Handwashing-and-hygiene-protocol
  3. 103HIV-AIDS-policy-clients
  4. 104Home Cleaning Schedule
  5. 111Infection Control Monitoring Form
  6. 124Latex Sensitivity
  7. 140Missing Laundry Form
  8. 144Needlestick injuries protocol
  9. 163PPE
12Operations & informationService delivery, records and business support31documents
  1. 014Amenity Fund Constitution
  2. 042Computer Disposal
  3. 043Confidentiality Policy
  4. 047Co-op with Other Providers
  5. 048Copyright Protection
  6. 050Crisis Management and Service Continuity
  7. 051Data Protection
  8. 058Disclosure Information
  9. 069Electronic Communications
  10. 070Email disclaimer
  11. 072Enquiries
  12. 073Entering & Leaving
  13. 074Environmental policy
  14. 091Fraud & Corruption
  15. 109Inducements & Conflict of Interests
  16. 112Information Security
  17. 113Insurance
  18. 123Key-holding
  19. 141Mobile Phones
  20. 146Non-Response
  21. 149Out-of-Hours Management
  22. 174Records & Access to Personal Files
  23. 175Records kept at Service Users Home
  24. 194Social Media
  25. 207Suppliers & Purchasing
  26. 209Service User Accessing the Internet
  27. 211Service User Monies & Pensions
  28. 215Sustainability Policy
  29. 227Wasted Journeys
  30. 230Wills & Estates
  31. 231Working from temporary locations

The index includes policies, forms, registers, guidance and other supporting documents. Your relevant documents depend on your care model, activities and the people you support; not every item applies to every provider. Original document reference numbers are retained.

Compare packages and policy subscription prices ↑

FROM CHOOSING TO GETTING STARTED

7.How do you
get started?

01

Choose your support

Review Core, Plus, Complete or Ultimate, or select your own combination. Ask us if you need help choosing.

02

Confirm scope & fees

Confirm your deliverables, responsibilities and any subscription terms before agreeing to proceed.

03

Begin onboarding

Once your agreed payment is recorded, your application manager coordinates your information and preparation.

Package review is available now. Online payment and appointment booking await their account connections and testing. You can speak to us on WhatsApp today.

What else would you like to know?

Must I buy the business plan and operational policies from you?

No. You can use suitable existing documents or arrange the services elsewhere. Application requirements still apply. Initial registration policies are included in Registration.

Is the policy subscription the same as my initial registration policies?

No. The subscription supplies the wider operational library, ongoing portal access and updates. Arrange relevant operational policies before your interview so your manager can familiarise themselves with them.

What happens after the subscription minimum term?

Complete has a 12-month minimum term and Ultimate a 24-month minimum term. Both continue monthly at the same rate after that term until cancelled. Rates and first-month fees are shown with each package.

Do video consultations include the interview preparation service?

General video consultations are included with registration. Interview Q&A and the Video Preparatory Call are a separate service, included in Ultimate or selected additionally.

Does your preparation service guarantee registration?

CQC makes the registration decision. Our support covers your agreed preparation and CQC-query support, rather than a guaranteed outcome.

YOUR NEXT STEP

8.Ready to start your
homecare registration?

Choose your support, talk through your plans or ask a consultant a question.

Review my package ↗Consultation options ↗WhatsApp Consultant ↗

Your Compliance, Our Expertise, Zero Compromise.